"A meek endeavor to the triumph" by Sampath Jayarathna

Thursday, August 09, 2012

Suddenlink Monthly Usage Allowance (Data Cap) - FAQ

How can someone monitor usage or change my future notification options?

Most Suddenlink customers already have access to an online usage summary that is updated daily. If that summary is available in your area, it can be found by logging in to your online account at Suddenlink.net, choosing "My Account," and then choosing "My Internet Usage Summary." If you do not yet have an online account with suddenlink, visit Suddenlink.net; follow the registration instructions provided there; and then, when complete, choose "My Internet Usage Summary."  You need the pin and account number to create your online account. To view, click on My Suddenlink > My Account > My Internet Usage Summary. If you do not see a link to "My Internet Usage Summary," it means it is not yet introduced this resource in your area. Importantly, Suddenlink will not apply allowances to any Internet account until the online usage summary is available. Finally, where the usage summary is available and a monthly allowance has been established for residential Internet accounts, those customers can – after receiving their first overage notification – change their future notification options by visiting their Internet usage summary page.

Will un-used gigabytes roll over to the next month, like un-used cell phone minutes? 
Not at this time. Usage allowances are reset each month, for each billing period.

What happens if I'm one of the few who exceeds the monthly allowance?
After you are notified that a monthly allowance has been applied to your account, the following steps will be taken for the very few who go over their allowance:
After the first overage, the customer's Web browser will be directed to a Suddenlink notification page. The customer will be required to read that page, select how he or she wants to receive future notifications (by Web browser or email), enter the account number, and then save the information.
From that point forward, future notifications on this subject will be sent each time an account reaches 80% of its monthly allowance and again when it exceeds 100%. Those notifications will be delivered through the means selected on the first overage, unless customers change their notification preference by visiting their Internet usage summary page at Suddenlink.net.
Customer accounts will not be billed for exceeding their monthly allowance until the third overage. On the third and subsequent overages, the monthly allowance will be increased in installments of 50 GB at a cost of $10 per installment.

If the maximum advertised download speed is...
Less than 10 Mbps
150 GB  Cap

10 to 30 Mbps
250 GB  Cap

Greater than 30 Mbps
350 GB  Cap

Read mroe at : Frequently Asked Questions: Suddenlink Data Cap

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